How We Work With You
At Heartfelt Personalised Support, we make accessing NDIS services in Melbourne simple and stress-free. Our process is personalised around your goals, your needs, and your independence.
Contact Us
Reach out to our friendly team to discuss your needs and how we can support you.
Meet and Greet
We organise a relaxed meeting to get to know you, understand your goals, and answer any questions.
Support Begins
Your supports begin and our team works with you to build independence, confidence, and meaningful outcomes.
Our Services
Support that fits your life, delivered with care, respect, and understanding.
Personal Activities Support
Support with daily personal care such as dressing, grooming, and routines — delivered with dignity.
Learn more →Life Stage Transition Support
Guidance through important life changes, helping you adapt and build independence.
Learn more →Employment Support
Support to prepare for, find, and maintain employment — building confidence and long-term independence.
Learn more →Travel and Transport Support
Safe and reliable transport to appointments and activities, supporting your mobility.
Learn more →Group and Centre-Based Activities
Structured programs that encourage social interaction, skill development, and community engagement.
Learn more →Community Participation
Support to engage in social and community activities, helping you build meaningful connections.
Learn more →Innovative Community Participation
Programs focused on developing skills, independence, and long-term community inclusion.
Learn more →Life Skills Development
Support to build everyday living skills such as organisation, routines, and independence.
Learn more →Community Nursing Care
Professional nursing support to manage health needs safely within the community.
Learn more →Household Tasks
Help with cleaning, laundry, and meal preparation to maintain a comfortable home environment.
Learn more →Daily Tasks and Shared Living
Support with daily routines in shared or supported living environments to build independence.
Learn more →Accommodation and Tenancy Support
Support with finding and maintaining suitable accommodation and independent living skills.
Learn more →What is the NDIS?
The National Disability Insurance Scheme — or NDIS — is an Australian Government initiative that provides funding and support to people living with a permanent and significant disability.
Rather than a one-size-fits-all approach, the NDIS gives eligible participants a personalised plan with funding tailored to their goals, their needs, and their life — so they can live more independently, connect with their community, and achieve what matters most to them.
The NDIS currently supports over 500,000 Australians with disability. If you or someone you love lives with a disability, you may be eligible too.
- You are under 65 years old
- You are an Australian citizen or permanent resident
- You have a permanent and significant disability
- Your disability affects your ability to take part in everyday activities
- You need support to live more independently
Values That Guide Our Care
Everything we do at Heartfelt Personalised Support is shaped by a set of core values — because great support starts with the right foundation.
Integrity
We act honestly, consistently and ethically in everything we do — with our participants, our team, and our community.
Commitment
We are passionate about what we do. Supporting people in need is not just our work — it is our purpose and our privilege.
Accountability
We take full ownership of our actions and the outcomes we deliver for every participant we support.
Respect
We honour each person's dignity, preferences and individuality — because every person deserves to be seen and valued.
Empowerment
We enable individuals to take control of their own lives and receive supports that truly match their goals and aspirations.
"Our values are not just words on a page — they are the foundation of every interaction, every plan, and every life we have the honour of supporting."
Our Story →
Connect. Participate. Thrive.
Every month, Heartfelt Personalised Support organises a full calendar of activities across Melbourne — designed to help participants explore new experiences, build real friendships, and grow their independence in a welcoming and fun environment.
Start Your Support Journey Today
Whether you are a participant looking for support, a family member seeking help for a loved one, or a coordinator wanting to refer a client — our team is here for you.
Ready to get started? Reach out to our friendly team and we will guide you through every step of your journey.
Contact Us TodayRefer a participant to Heartfelt Personalised Support and we will take great care of them.
Make a ReferralReal Stories, Real Impact
"Heartfelt Personalised Support truly lives up to its name. The team is professional, caring, and always goes the extra mile to make sure clients feel heard, supported, and valued. They take the time to understand individual needs and provide personalised care that makes a real difference."
"I will always be grateful to Heartfelt Personalised Support for the genuine care they provided to me and my family. Every visit felt like being cared for by family, not just staff. That level of compassion is truly exceptional."
"The support given was really great. The team truly cared and took the time to understand each person's needs. They listened kindly and handled every concern in a respectful and professional way."
"The support provided was exceptional, characterised by genuine care and a personalised approach. Heartfelt attention and effective solutions left a lasting positive impression, making this support truly stand out."